Troubleshooting
If you encounter issues when connecting to or using the InfoTrack MCP Gateway, the following common problems and solutions may help.
Common Issues
| Symptom | Resolution |
|---|---|
| Connection refused | Verify the server URL is correct and your network allows outbound HTTPS to the endpoint. Contact the InfoTrack MCP Services team if the issue persists. |
| 401 Unauthorized | Check that your API key or Bearer token is valid and correctly formatted in the Authorization header. Ensure MCP enablement has been configured on your account. |
| Tools not appearing | Ensure your client supports MCP tool discovery. Try restarting the client to refresh the connection. Contact the InfoTrack MCP Services team if tools remain unavailable. |
| Elicitation not working | Check that your client has MCP elicitation support enabled. If not supported, the Gateway will fall back to chat-based prompting automatically. |
Debugging Tips
- Verify your authentication credentials are valid and not expired
- Confirm your IP address is included in the allowlisted ranges for production environments
- Test with an elicitation-capable client to verify full Gateway functionality
- Check the tool discovery response to confirm your server configuration is active
- Restart your MCP client to force a fresh connection and tool discovery cycle
Getting Help
If you are unable to resolve your issue using the steps above, the InfoTrack MCP Services team is available to assist.
Contact Support
Reach out to your InfoTrack representative or contact the MCP Services team for assistance with connection issues, account enablement, or technical queries.